Network Support Technician
Fully Remote - US
Network Support Technician
Full Time • Fully Remote - US
Benefits:
- Competitive salary
- Opportunity for advancement
- Training & development
Role: Network Support Technician
Location: Remote with Heavy Travel
Location: Remote with Heavy Travel
Benefits
- Fully paid travel and business expenses
- Opportunity to support enterprise data center environments
- Exposure to network deployments, upgrades, and onsite technical operations
- Independent, hands-on role with collaboration across remote engineering teams
Position Overview
The AES Group Inc. is seeking an experienced Network Support Technician to provide onsite technical assistance at data centers across multiple locations. This is a remote, travel-intensive position requiring visits to at least three data centers every two weeks.
The selected professional will serve as the onsite hands-and-feet resource for remote network engineering teams, supporting network troubleshooting, equipment access, deployments, and infrastructure upgrades.
Key Responsibilities
- Provide onsite technical support for remote network engineering teams.
- Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware.
- Verify VLAN configurations and assist with wireless connectivity troubleshooting.
- Check switch and router connections, cabling, ports, and device status.
- Provide console access to network equipment using appropriate cables and tools.
- Support network deployments, infrastructure upgrades, and post-deployment hypercare activities.
- Diagnose and resolve technical issues while minimizing operational downtime.
- Communicate findings, progress, and resolutions clearly to remote technical teams.
- Maintain accurate documentation of onsite activities and completed work.
- Travel frequently to assigned data centers based on project requirements.
Required Qualifications
- Minimum of 5 years of experience in onsite IT or network support.
- Hands-on experience supporting enterprise network environments.
- Strong understanding of switches, routers, VLANs, wireless networks, and connectivity troubleshooting.
- Experience using laptops with Ethernet, Wi-Fi, and console connectivity.
- Ability to work independently in fast-paced and travel-intensive environments.
- Strong communication, coordination, and problem-solving skills.
- Willingness to travel to at least three data centers every two weeks.
Preferred Certifications
- CompTIA Network+
- Cisco Certified Support Technician (CCST)
- Cisco Certified Network Associate (CCNA)
Ready to make an impact? Apply now and join us on our journey!
This is a remote position.
Compensation: $30.00 - $35.00 per hour
AES is a premier technology consulting company that brings together businesses and talent to deliver the most innovative technology solutions that create the most positive impact to society.
In the last 20 years, we have developed innovative best-in-class technology solutions to the world’s forward-thinking companies on four key service areas:
- Customer Experience: engaging customers with differentiating digital experiences to sustain
business relevance
- Employee Experience: enabling employees to learn, collaborate, and grow to sustain business
performance
- Business Solutions: transforming and optimizing business operations to sustain business resilience
- Emerging Technology: exploring and adopting emerging technology to transform business model
Our team ensures that your favorite coffee shop has the right amount of people serving you at any given time. Our team ensures that the governance board of a global company has the right ESG insights to make the most sensible actions for the world. The list goes on and on. At the core of
what we do is creating the future that is right for everyone, with the right technology, and with the right talent.
In the last 20 years, we have developed innovative best-in-class technology solutions to the world’s forward-thinking companies on four key service areas:
- Customer Experience: engaging customers with differentiating digital experiences to sustain
business relevance
- Employee Experience: enabling employees to learn, collaborate, and grow to sustain business
performance
- Business Solutions: transforming and optimizing business operations to sustain business resilience
- Emerging Technology: exploring and adopting emerging technology to transform business model
Our team ensures that your favorite coffee shop has the right amount of people serving you at any given time. Our team ensures that the governance board of a global company has the right ESG insights to make the most sensible actions for the world. The list goes on and on. At the core of
what we do is creating the future that is right for everyone, with the right technology, and with the right talent.
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