Sr IT Technical Project Manager Network Operations Center
Full Time • Fully Remote - US
Benefits:
- remote working
- Competitive salary
- Training & development
Role: Sr IT Technical Project Manager – Network Operations Center (NOC) Experience Preferred
Location: Remote (PST Hours Preferred)
Job Summary:
We are seeking a Sr IT Technical Project Manager to support one of our direct clients. This role will focus on process optimization, cross-functional collaboration, and project delivery within a technical and network operations environment. Candidates with experience in Network Operation Center (NOC), MSPs, and ServiceNow will be given priority. This position requires a blend of technical expertise, problem-solving acumen, and the ability to drive highly collaborative projects in a dynamic environment.
Years of Experience:
- 10+ years in project management roles
- 5+ years in technical environments with cross-functional team collaboration
Technology Requirements:
- General understanding of NOC operations and network PM work
- Familiarity with ServiceNow (Preferred)
- Microsoft Office Suite (Excel, PowerPoint, Outlook)
Degree or Certifications Required:
- No mandatory certifications: experience is key
- PMP / Agile / Scrum certifications are a plus
Top Candidate Skills & How Applied:
| # | Skill | Years | Application
| 1 | Project Management (Technical Focus) | 10+ | Delivered complex, cross-functional technical projects with process oversight and milestone tracking
| 2 | Network Operations Center / ServiceNow | 7+ | Oversaw NOC-related workflows, escalations, and asset/service tracking using ServiceNow
| 3 | Maintenance for Retail Stores | 5+ | Managed IT and infrastructure project lifecycles including store maintenance coordination and vendor collaboration
| 1 | Project Management (Technical Focus) | 10+ | Delivered complex, cross-functional technical projects with process oversight and milestone tracking
| 2 | Network Operations Center / ServiceNow | 7+ | Oversaw NOC-related workflows, escalations, and asset/service tracking using ServiceNow
| 3 | Maintenance for Retail Stores | 5+ | Managed IT and infrastructure project lifecycles including store maintenance coordination and vendor collaboration
Required Knowledge, Skills and Abilities:
- Strong technical background with project ownership
- Excellent facilitation, problem-solving, and critical thinking skills
- Proven ability in process changes and optimization
- Strong organizational, documentation, and communication skills
- Ability to drive meetings, report data, and maintain project timelines
- Experience working in highly interactive, meeting-heavy environments
- Comfortable working in PST hours
- Experience with retail store maintenance, MSPs, and ServiceNow is a bonus
Summary of Key Responsibilities:
- Drive cross-functional collaboration and meetings across various teams
- Maintain accurate project schedules, track deliverables, and report project status
- Lead process changes initiatives and ensure optimization across departments
- Act as a liaison between technical and non-technical teams
- Ensure all projects are aligned with strategic goals and remain on track
- Provide timely updates, escalations, and ensure stakeholder satisfaction
- Balance multiple concurrent initiatives while keeping attention to detail
This is a remote position.
Compensation: $70.00 per hour
AES is a premier technology consulting company that brings together businesses and talent to deliver the most innovative technology solutions that create the most positive impact to society.
In the last 20 years, we have developed innovative best-in-class technology solutions to the world’s forward-thinking companies on four key service areas:
- Customer Experience: engaging customers with differentiating digital experiences to sustain
business relevance
- Employee Experience: enabling employees to learn, collaborate, and grow to sustain business
performance
- Business Solutions: transforming and optimizing business operations to sustain business resilience
- Emerging Technology: exploring and adopting emerging technology to transform business model
Our team ensures that your favorite coffee shop has the right amount of people serving you at any given time. Our team ensures that the governance board of a global company has the right ESG insights to make the most sensible actions for the world. The list goes on and on. At the core of
what we do is creating the future that is right for everyone, with the right technology, and with the right talent.
In the last 20 years, we have developed innovative best-in-class technology solutions to the world’s forward-thinking companies on four key service areas:
- Customer Experience: engaging customers with differentiating digital experiences to sustain
business relevance
- Employee Experience: enabling employees to learn, collaborate, and grow to sustain business
performance
- Business Solutions: transforming and optimizing business operations to sustain business resilience
- Emerging Technology: exploring and adopting emerging technology to transform business model
Our team ensures that your favorite coffee shop has the right amount of people serving you at any given time. Our team ensures that the governance board of a global company has the right ESG insights to make the most sensible actions for the world. The list goes on and on. At the core of
what we do is creating the future that is right for everyone, with the right technology, and with the right talent.
(if you already have a resume on Indeed)