Solutions Architect – Amazon Connect
Full Time • Fully Remote - US
Benefits:
- Competitive salary
- Opportunity for advancement
- Training & development
Solutions Architect – Amazon Connect
Focus: Cloud Contact Centers | Amazon Connect Implementations
Location: Remote (US-based preferred)
Employment Type: Full-time (flexible)
Location: Remote (US-based preferred)
Employment Type: Full-time (flexible)
About the Role
We are seeking an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions. This role is ideal for someone who has delivered Amazon Connect in real-world environments and enjoys partnering with business and technical stakeholders to take ideas from POC and pilot to production-ready implementations in fast-moving settings.
Key Responsibilities
- Architect and implement Amazon Connect contact center solutions end-to-end
- Design and configure contact center capabilities, including:
- Contact flows (IVR, routing, self-service)
- Queues, routing profiles, and agent experiences
- Deliver POCs, pilots, and full-scale deployments with clear documentation and operational readiness
- Integrate Amazon Connect with:
- AWS services (Lambda, S3, DynamoDB, API Gateway)
- CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs)
- Enable omnichannel experiences (voice, chat, tasks)
- Implement analytics and insights using Amazon Connect Contact Lens
- Provide guidance on best practices for scalability, reliability, security, and cost optimization
- Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals
Required Qualifications
- 5+ years in solutions architecture and/or contact center technologies
- Proven hands-on experience implementing Amazon Connect
- Strong understanding of contact center concepts (IVR, routing, call flows)
- Experience integrating cloud contact centers with backend systems and APIs
- Familiarity with AWS serverless services (Lambda, API Gateway)
- Strong communication, stakeholder engagement, and solution presentation skills
- AWS Certified Solutions Architect – Professional
Preferred Skills (Nice to Have)
- Experience with Amazon Connect Contact Lens
- Knowledge of workforce management (WFM) and quality management tools
- Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation)
- Background in consulting, startup, or innovation environments
Why Join Us
- Work on modern, cloud-native contact center solutions
- High-impact role with ownership and hands-on delivery
- Variety of initiatives across multiple industries
- Opportunity to support AWS Partner and Solutions initiatives
- Backed by a firm with 22 years of delivery credibility
Who Should Apply
- Amazon Connect architects and consultants
- Contact center professionals transitioning to cloud-native platforms
- Solutions architects who enjoy POCs, innovation, and fast execution
- Professionals seeking variety without early-stage startup risk
Ready to make an impact? Apply now and join us on our journey!
This is a remote position.
Compensation: $70.00 - $100.00 per hour
AES is a premier technology consulting company that brings together businesses and talent to deliver the most innovative technology solutions that create the most positive impact to society.
In the last 20 years, we have developed innovative best-in-class technology solutions to the world’s forward-thinking companies on four key service areas:
- Customer Experience: engaging customers with differentiating digital experiences to sustain
business relevance
- Employee Experience: enabling employees to learn, collaborate, and grow to sustain business
performance
- Business Solutions: transforming and optimizing business operations to sustain business resilience
- Emerging Technology: exploring and adopting emerging technology to transform business model
Our team ensures that your favorite coffee shop has the right amount of people serving you at any given time. Our team ensures that the governance board of a global company has the right ESG insights to make the most sensible actions for the world. The list goes on and on. At the core of
what we do is creating the future that is right for everyone, with the right technology, and with the right talent.
In the last 20 years, we have developed innovative best-in-class technology solutions to the world’s forward-thinking companies on four key service areas:
- Customer Experience: engaging customers with differentiating digital experiences to sustain
business relevance
- Employee Experience: enabling employees to learn, collaborate, and grow to sustain business
performance
- Business Solutions: transforming and optimizing business operations to sustain business resilience
- Emerging Technology: exploring and adopting emerging technology to transform business model
Our team ensures that your favorite coffee shop has the right amount of people serving you at any given time. Our team ensures that the governance board of a global company has the right ESG insights to make the most sensible actions for the world. The list goes on and on. At the core of
what we do is creating the future that is right for everyone, with the right technology, and with the right talent.
(if you already have a resume on Indeed)