Infrastructure Administrator (Network, PC & Phone Administration)
Full Time • BELLEVUE
Benefits:
- Competitive salary
- Opportunity for advancement
- Training & development
Infrastructure Administrator (Network, PC & Phone Administration)
Location: Hawthorne, NY (Hybrid) | Experience: 5+ years
Environment: Small to mid-sized site (approx. 65–70 users)
Environment: Small to mid-sized site (approx. 65–70 users)
Why join us
- High-impact role supporting core connectivity across an enterprise environment and multiple sites
- Hands-on ownership of LAN/WLAN operations with exposure to WAN/firewall coordination and security controls
- Strong collaboration with centralized infrastructure and security teams on refreshes, upgrades, and improvement initiatives
- Process-driven culture with formal change management, documentation standards, and audit-readiness practices
Overview
We’re seeking an Infrastructure Administrator to support a 60–75 user satellite office while working closely with centralized IT infrastructure and security teams. This role requires a steady, hands-on operator with strong enterprise networking fundamentals—someone who can maintain local network stability while adhering to corporate standards, security controls, and formal change management processes.
Responsibilities
Network & Connectivity Support
- Support and maintain local LAN/WLAN infrastructure, including Cisco switches and enterprise wireless access points
- Perform switch port configuration, VLAN assignments, and basic routing support
- Troubleshoot network connectivity, latency, and performance issues
- Coordinate with centralized teams on WAN, firewall, and segmentation changes
Security & Compliance
- Support firewall connectivity and security policy implementation in coordination with centralized security teams
- Assist with audit preparation and remediation activities (SOX/security controls)
- Follow formal change management and documentation standards
Infrastructure & End-User Support
- Provide senior-level escalation support for network and infrastructure incidents
- Support on-site hardware, VoIP phones, printers, and peripherals
- Coordinate ISP issues, circuit troubleshooting, and vendor escalations
- Serve as smart hands for centralized infrastructure and security teams
Collaboration & Documentation
- Maintain accurate network diagrams and site documentation
- Partner with system administrators, security engineers, and vendors
- Participate in infrastructure refreshes and site-level improvement initiatives
Qualifications
- 5+ years in enterprise IT infrastructure or network administration
- Strong hands-on experience with:
- Cisco switches and routers
- Enterprise Wi-Fi (controller-based preferred)
- VLANs, TCP/IP, DNS, DHCP
- Experience supporting multi-site or satellite office environments
- Familiarity with firewall concepts (Palo Alto exposure a plus)
- Experience in regulated or compliance-driven environments
- Excellent troubleshooting and communication skills
- Exposure to VMware environments
- Basic Azure networking awareness
- ITIL and/or formal change-management experience preferred
Compensation: $40.00 - $45.00 per hour
AES is a premier technology consulting company that brings together businesses and talent to deliver the most innovative technology solutions that create the most positive impact to society.
In the last 20 years, we have developed innovative best-in-class technology solutions to the world’s forward-thinking companies on four key service areas:
- Customer Experience: engaging customers with differentiating digital experiences to sustain
business relevance
- Employee Experience: enabling employees to learn, collaborate, and grow to sustain business
performance
- Business Solutions: transforming and optimizing business operations to sustain business resilience
- Emerging Technology: exploring and adopting emerging technology to transform business model
Our team ensures that your favorite coffee shop has the right amount of people serving you at any given time. Our team ensures that the governance board of a global company has the right ESG insights to make the most sensible actions for the world. The list goes on and on. At the core of
what we do is creating the future that is right for everyone, with the right technology, and with the right talent.
In the last 20 years, we have developed innovative best-in-class technology solutions to the world’s forward-thinking companies on four key service areas:
- Customer Experience: engaging customers with differentiating digital experiences to sustain
business relevance
- Employee Experience: enabling employees to learn, collaborate, and grow to sustain business
performance
- Business Solutions: transforming and optimizing business operations to sustain business resilience
- Emerging Technology: exploring and adopting emerging technology to transform business model
Our team ensures that your favorite coffee shop has the right amount of people serving you at any given time. Our team ensures that the governance board of a global company has the right ESG insights to make the most sensible actions for the world. The list goes on and on. At the core of
what we do is creating the future that is right for everyone, with the right technology, and with the right talent.
(if you already have a resume on Indeed)