ServiceNow ITSM Developer (Mid/Sr Level)
Full Time • Fully Remote - US
Benefits:
- Competitive salary
- Opportunity for advancement
- Training & development
Role: ServiceNow ITSM Developer (Mid to Sr Level)
Location: Remote, USA
Location: Remote, USA
Why Join Us?
- 100% Remote Flexibility – Work from anywhere in the USA
- Be part of a fast-growing, tech-forward organization with continuous learning opportunities
- Collaborate with top ServiceNow experts across industries
- Competitive compensation aligned to market standards
- Exposure to enterprise-scale ServiceNow environments and digital transformation projects
About the Role
We are hiring a seasoned ServiceNow ITSM Developer (Mid to Senior Level) to join one of our strategic projects in the digital services space. The ideal candidate will bring robust technical experience in the ServiceNow platform, especially in IT Service Management (ITSM), and a drive for designing scalable, secure, and efficient solutions.
This is a remote position open to candidates located in the USA only.
Key Responsibilities
- Design, develop, and deploy ServiceNow ITSM solutions tailored to business needs
- Customize core ServiceNow modules and implement enhancements including third-party integrations
- Translate functional requirements into technical specifications through collaboration with key stakeholders
- Create scripts, workflows, business rules, and custom applications to streamline IT processes
- Conduct unit testing, debugging, and quality checks to ensure performance and compliance
- Provide technical guidance and support on ServiceNow-related issues
- Maintain comprehensive documentation covering configurations, implementations, and procedures
- Keep current with new ServiceNow releases, features, and best practices
Required Skills & Qualifications
- Bachelor’s degree in computer science, IT, or related discipline
- 8 to 12 years of hands-on experience in ServiceNow development and solution design
- Expertise in ServiceNow ITSM modules including Incident, Problem, Change, and Service Catalog
- Strong knowledge of ITIL framework and its practical applications within ServiceNow
- Proficient in JavaScript, HTML, CSS, and other relevant web technologies
- Experience in scripting, integration (REST/SOAP APIs), and system configurations
- Excellent analytical thinking, debugging skills, and attention to detail
- Strong written and verbal communication, with a collaborative and client-facing approach
- Mandatory: ServiceNow Certified Application Developer or equivalent certification
Preferred Traits
- Experience in Agile project environments
- Exposure to CMDB, Discovery, or Performance Analytics modules
- Ability to mentor junior developers or contribute to architectural decisions
This is a remote position.
Compensation: $60.00 - $70.00 per hour
AES is a premier technology consulting company that brings together businesses and talent to deliver the most innovative technology solutions that create the most positive impact to society.
In the last 20 years, we have developed innovative best-in-class technology solutions to the world’s forward-thinking companies on four key service areas:
- Customer Experience: engaging customers with differentiating digital experiences to sustain
business relevance
- Employee Experience: enabling employees to learn, collaborate, and grow to sustain business
performance
- Business Solutions: transforming and optimizing business operations to sustain business resilience
- Emerging Technology: exploring and adopting emerging technology to transform business model
Our team ensures that your favorite coffee shop has the right amount of people serving you at any given time. Our team ensures that the governance board of a global company has the right ESG insights to make the most sensible actions for the world. The list goes on and on. At the core of
what we do is creating the future that is right for everyone, with the right technology, and with the right talent.
In the last 20 years, we have developed innovative best-in-class technology solutions to the world’s forward-thinking companies on four key service areas:
- Customer Experience: engaging customers with differentiating digital experiences to sustain
business relevance
- Employee Experience: enabling employees to learn, collaborate, and grow to sustain business
performance
- Business Solutions: transforming and optimizing business operations to sustain business resilience
- Emerging Technology: exploring and adopting emerging technology to transform business model
Our team ensures that your favorite coffee shop has the right amount of people serving you at any given time. Our team ensures that the governance board of a global company has the right ESG insights to make the most sensible actions for the world. The list goes on and on. At the core of
what we do is creating the future that is right for everyone, with the right technology, and with the right talent.
(if you already have a resume on Indeed)